Email Etiquette
Top Tips
Let management check your emails before sending in the first few weeks.
Install the “LanguageTool” Chrome extension to check on spelling and grammar.
Use a polite but friendly tone.
When writing to clients, be polite, friendly, and simple.
Be professional
Keep a certain distance and professionalism, but don’t be too formal and official sounding.
Keep it short and simple
Clients are busy, they want you to be clear and simple—and to the point.
However, don’t fail to explain things or go into detail when it’s needed.
Don't be too casual!
Don’t be overly friendly, or informal
Don’t use laid-back, colloquial expressions like, “Hey you guys,” “Yo,” or “Hi folks.”, “I wanna know”.
CC Everyone
Make sure you cc team@starfi.sh (coordination team)—and other members of the team so that everyone stays up to date.
Use official signature and email
Use your starfish (xxx@starfi.sh) email, not your personal email. Use the signature below. Ask a coordinator for a copy.
